INFINITY-Coach App Privacy Policy

Who we are

The INFINITY-Coach app is operated by The Trustee for KDP Pete Trust, trading as KDP Fitness (ABN 62 343 162 414), Ravenhall, Victoria ("we", "us"). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can contact us at danny@kdpfitness.com.au.

Who the app is for

The app is for people aged 18 and over.

Information we collect

• Account details: your name, email address and profile photo if you add one. If you sign in with Google, we receive your name and email from Google. Passwords are handled by our sign-in system and we cannot see them.
• Profile and goals: age, sex, height, weight, activity level, goals, food allergies and dislikes, and your meal-plan preferences.
• Body and health information: weigh-ins, body measurements, body-composition scan results and scan files (such as Evolt reports), progress photos, and, if you choose to log them, menstrual cycle entries and symptoms, and mindset and gratitude check-ins.
• Food and activity: meals you log by text, photo, voice or barcode, saved meals and recipes, water, supplements, meal plans, workouts, heart rate and effort you enter, smartwatch calories and screenshots, steps and fitness tests.
• Messages: your conversations with the AI coach, a short summary the AI coach keeps to personalise your coaching, direct messages with your coach, group chat messages, images and videos you share, and notes and reports your coach writes about your progress.
• Billing: your plan, trial and subscription status, and payment references from Stripe. Card payments are handled by Stripe; we do not receive or store your full card number.
• Bookings: details of consultations you book, such as your name, email and appointment time.
• Device: if you turn on notifications, a notification key for your device.

Health information

Much of what you log is health information, which the Privacy Act treats as sensitive. We collect it with your consent and only to provide your coaching. You decide what to log, and optional items such as photos, cycle tracking and check-ins can be left blank. You can withdraw your consent at any time by stopping use of the app and asking us to delete your account.

How we use your information

• To run the app: calculate your targets, track your progress and build your meal plans.
• To coach you: Danny and authorised KDP Fitness coaches use your information to review your progress and give you feedback.
• To power the app's AI features (see below).
• To manage your trial, subscription and payments.
• To send service emails and the notifications you turn on.
• To keep the app secure, fix problems and improve it.
• To meet our legal obligations.

We do not sell your personal information. We will not use your photos, scans or results in marketing without your separate written permission.

AI features

The app uses artificial intelligence to read meal photos, scan reports and smartwatch screenshots, turn voice notes into text, create meal plans and daily messages, help draft coach replies, and run the AI coach chat. To do this, the information needed for each task is sent to our AI providers, Anthropic (Claude) and OpenAI (voice transcription, through our app platform Lovable). This can include your photos, voice recordings, food logs, targets, measurements, goals and messages. These providers process the information to return a result to the app.

AI results can be wrong or incomplete. Check portions, ingredients and allergens yourself, and remember the AI coach does not give medical advice.

Who can see or receive your information

• Your coach: Danny and authorised KDP Fitness coaches can see your app information so they can coach you.
• Other members: only what you choose to post in group chat.
• KDP Fitness gym systems: if you are a KDP Fitness gym member, some app information (such as daily food totals, steps, scan results and consult bookings) is shared with our gym management system, and gym workout and calorie-burn data can be brought into the app.
• Service providers that help us run the app: Lovable (app platform, database, file storage and email), Cloudflare (hosting), Stripe (payments), Anthropic and OpenAI (AI features), Google (Google sign-in and our booking calendar) and Open Food Facts (we send only the barcode number you scan).
• Anyone you share a report link with: if you or your coach create a share link to a progress report, anyone with that link can view the report. Only share it with people you trust.
• Others where the law requires or allows it.

Storage outside Australia

Our service providers may store or process your information outside Australia, including in the United States and other countries where they operate. We take reasonable steps to make sure they protect it.

How we protect your information

Your information is stored in a secure cloud database. Access is limited to you and your coaches, and photos and scan files are kept in private storage. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

How long we keep it

We keep your information while your account is active. If you ask us to delete your account, we will delete or de-identify your information within 30 days, except records we must keep by law, such as billing and tax records. Copies held by our service providers are removed under their own deletion schedules.

Your choices and rights

• Access: ask for a copy of the information we hold about you.
• Correction: update most details in the app, or ask us to correct anything you can't change yourself.
• Deletion: ask us to delete your account and information.
• Notifications: turn them off at any time in your device or app settings.

To make a request, email danny@kdpfitness.com.au. We aim to respond within 30 days.

Complaints

If you have a privacy concern, email danny@kdpfitness.com.au and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy. We will tell you in the app or by email before an important change takes effect. The date above shows the latest version.